**The NOTORIOUS Bundle Collection will referred to as: TNBC**
The NOTORIOUS Bundle Collection Return & Refund Policy
Return Period
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When returning an item it must be received by TNBC in 30 days of the date that the order was placed. Returns will be handled on a case by case basis. The ultimate goal is achieving customer satisfaction. We stand behind the quality of our companies standards & quality of goods and service! We will do our absolute best to take care of any situation that may arise with integrity, honesty, and fairness with hoping that in return we will be treated the same.
Return Eligibility
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There is a strict “NO REFUND” policy due to sanitary and hygienic reasons for used and opened products. NO EXCEPTIONS will be made!The hair industry and hair extension companies consider hair product sanitary and hygienic products. Dealing with vendors and other hair suppliers, this rule is standard across the board! On each package bundle or wig cellophane bag a security seal will be on the opening, if damaged or not intact the refund will be denied. Again, each case is different if you are not satisfied contact us immediately so we can assist you further.
Return Labeling&packaging
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With any approved returns, we do NOT supply return labels, except reused envelopes or return packaging.If the item(s)are shipped back like this it WILL BE returned back to sender. You ARE responsible for paying for shipping. We suggest adding tracking because the TNBC will NOT be responsible for any lost packages. If sending internationally write on package “Return is approved” if not the package will be sent back to you!
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Final Sale Items:
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Bundles, wigs. frontals, closure, tape ins hair clip ins, Lashes, edge brushes, wax sticks, bonnets, wig caps, lace glue, lipgloss, melt bands etc are final sale.
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Free/ promotional items
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If an item was offered as a free gift or as a promotional item (example: melt band) and the original item is being returned, exchanged etc, the free/promotional item(s) must be returned unused and in its original state. If not, you will be charged full price of item from your refunded amount.
All items returned will be examined to ensure the item(s) are in their original natural state. Not by just one inspector, but two, it will be an unanimous decision so there is NEVER any basis. Any sign of wear, tags ripped, label wraps or gold wraps removed, hair altered including: cutting, coloring, shampooing, toning, color deposit, any type of perming relaxing, applying heat of ANY source, or combed or brushed out will result in you not qualifying for a return, refund or exchange! NO EXCEPTIONS!
Here at TNBC, we know Returns are super important to customers to ensure an amazing, pleasant shopping experience. As mentioned above, each case will be handled on an individual basis. Any customer that starts a habitual return or exchange ordeal will be banded or restricted from future transactions.
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Quality issues
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Lastly, if quality issues were to arise please contact us at tnbc920@gmail.com or 610-679-1284 during business hours of 10am-5pm EST. hair should be in its original state and packaging to be inspected to determine if its a factory quality defect issue or mishandling by customer. If hair is NOT in its ORIGINAL STATE AND PACKAGING then it will NOT be replaced or refunded!